Refund and Returns Policy

Last updated: 15 July 2026

We want you to feel confident in your FAWOYE pair. This policy explains when a return, exchange or refund is available and how to request one.

1. Return window

You may request a return or exchange within 14 calendar days of delivery.

2. Return conditions

To qualify, the pair must meet all of these conditions:

  • Unworn and unused: no outdoor wear, sole marks, creasing, scuffs, dirt, stretched straps or other signs of use.
  • Fit check: you may try the shoes on briefly indoors on a clean surface.
  • Original box: return the pair in its original shoe box with any tags or inserts included with your order.
  • Proof of purchase: provide the order number, confirmation email or receipt.

Please check the Size Guide before ordering. If you are unsure, send your foot length in centimetres on WhatsApp and we will help.

3. How to request a return or exchange

  1. Contact us on WhatsApp or email support@fawoye.com with your order number, the item and the reason for the request.
  2. Wait for return authorisation and the return address in Ilorin, Nigeria.
  3. Pack the pair securely in the original shoe box.
  4. Use a reliable courier and keep the tracking number.

The customer pays return shipping unless the item is defective, damaged or incorrect, or FAWOYE made an error while fulfilling the order.

4. Refunds

We inspect returns within 3–5 business days of receiving them. If approved, we refund the item price to the original payment method. Original delivery charges are not refunded unless FAWOYE was at fault.

After processing, the time the refund takes to appear depends on your bank or card issuer and is usually 5–10 business days. We send an email confirmation when the refund is processed.

5. Exchanges

You may request a different size of the same style, subject to availability. You may need to pay return shipping and any price difference. Different colours, materials or design changes are bespoke requests and are not standard exchanges.

6. Items we cannot accept

  • Pairs showing outdoor wear, sole marks, creasing, scuffs, dirt, stretched straps or damage caused after delivery.
  • Items altered by the customer.
  • Items returned without their original shoe box or any included tags.
  • Final-sale, clearance or specially marked items where the restriction was shown before purchase.
  • Bespoke or personalised orders, unless the item is defective or incorrect.

7. Defective, damaged or incorrect items

Contact us within 48 hours of delivery, ideally with clear photos. If the item is defective, damaged or incorrect, FAWOYE will arrange a return, replacement or refund and cover the reasonable return cost.

8. Your rights

Nothing in this policy affects your rights under applicable Nigerian consumer protection law.

Contact for returns

We reply within one business day, Monday to Friday.