This Shipping Policy explains how and when your FAWOYE order reaches you. If you have any questions, please get in touch — we are always happy to help.
Made to order
Most FAWOYE pairs are made to order, which means we craft your shoes specifically for you once your order is placed. Please allow a short production time — typically a few working days — before your order is dispatched. The estimate for your order is shown at checkout and in your confirmation email.
Most orders are handmade to order and delivered anywhere in Nigeria within seven working days. If an exceptional production or courier delay affects that estimate, we will contact you.
Where we deliver
We currently deliver nationwide across Nigeria. We do not ship internationally at this time. Once your pair is ready, it is dispatched with a trusted courier and you will receive tracking details by email so you can follow it to your door. The seven-working-day estimate includes production and nationwide delivery under normal conditions.
Shipping costs
Delivery is a flat rate of ₦3,500 anywhere in Nigeria, shown at checkout before you pay.
Tracking your order
Once your order is dispatched, we send a tracking link by email. If you have not received yours, please check your spam folder or contact us and we will resend it.
Delays
Occasionally, factors outside our control — such as courier delays, weather or public holidays — may affect delivery times. If your order is delayed, we will keep you informed and do everything we can to get it to you quickly.
Failed or missed delivery
Please make sure your delivery address and phone number are correct at checkout, as this helps the courier reach you. If a delivery is missed, the courier will usually attempt redelivery or arrange collection.
Returns
For information on returns and refunds, please see our Refund and Returns Policy.